Is it possible to cancel my membership?

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process.

You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including usage fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your NALW Account and have not completed any course, you will receive a refund of your Subscription fee. 

Upon cancellation of your Subscription, NALW is under no obligation to maintain or store your account information or Content. NALW may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with NALW’s processes and practices. 

NALW reserves the right at any time, and without cost, charge, or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, NALW may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. 

NALW also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of United Kingdom. NALW reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice. 

Refund Policy 

1. The NALW no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that NALW is not for you and provided you have not completed more than 20% of the courses and not attended any event, then just let our awesome support team know (we make it easy!). 
2. We will stop your Subscription and issue you a refund. Your request for a refund must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 – 10 business days to show up in your credit card statement. 
3. If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund. Refund request for subscriptions not cancelled before the renewal date will be subject to 10% administration charge provided the request within the first 14 days of the automatic renewal. Renewal reminders are sent out before expiry and you may cancel before the renewal date free of charge.

See our membership terms and conditions.