Current Member FAQ’s
- What is the best way to communicate with NALW team?
- How do I add a member to our membership?
- How do I stop receiving emails when a member messages the group?
- Can I add non-NALW CPD points earned to the activity?
- Is it possible to cancel my membership?
- I recently joined NALW to enable me to connect and to complete the CPD Training funding the membership myself. My company has now said it will fund the membership – can I have a refund so that they can set up a membership for myself and my colleague?
- We are an organisation who appoint social prescribers at different times. What membership option do we choose?
- Can you set up my group membership for me and send me an invoice?
- My membership has automatically renewed, can I get a receipt?
- If members of a multiple membership change during the year, can the new members complete the courses too?
- Can multiple memberships with different end dates be merged?
- Can we upgrade a current membership to include another person midway through a year (e.g. from a 2 person to a 3-person membership)?
- One of our members is leaving, can we remove them and add someone else instead?
- A member has left midway through their membership, can it be partially refunded?
- I am unable to see the courses and events under my membership area?
- Is it possible to get a refund?
- How can I get my membership logo?